Refund policy
Effective Date: July 1, 2026
We want to ensure you are fully satisfied with your experience at thehollytree.in. Since our products are non-returnable food items, we resolve issues directly through refunds or replacements.
1. Eligibility for Refunds
You are eligible for a refund or replacement if:
The product arrives physically damaged or leaked.
The product received is incorrect or does not match your order.
The product is missing from your shipment.
2. Reporting Window and Evidence
To claim a refund or replacement, you must report the issue within 30 days from the date of delivery.
Mandatory Requirement: You must provide clear photographic or video proof of the unboxing, damage, leakage, or incorrect item along with your order details.
How to Report: Email your proof, order ID, and description of the issue to care@thehollytree.in.
3. Processing Your Refund
Once your request is received and verified by our quality control team, we will process your refund within 5–7 business days.
Prepaid Orders: Refunds will be credited back to the original payment source via Razorpay.
Cash on Delivery (COD) Orders: We will contact you to collect your bank account details or UPI ID to initiate a direct bank transfer.
Returns Policy
Effective Date: July 1, 2026
Due to the perishable nature, hygiene standards, and food safety regulations governing our products (Organic Herbs & Spices, Organic Peanut Butter, and Organic Tahini), we do not accept physical returns of food items once they have been shipped or delivered.
1. No Change-of-Mind Returns
We do not accept returns or offer refunds if you change your mind, choose the wrong variant, or decide you do not want the product after the order has been processed and shipped.
2. Damaged, Leaked, or Incorrect Items
If your product arrives damaged, leaked, or if you receive the wrong product, you do not need to ship the physical item back to us. Instead, you are eligible for a full refund or a replacement under the conditions outlined in our Refund Policy.