Privacy policy
Effective Date: July 1, 2026
Geo Fresh Organic Private Limited ("we," "us," or "our") operates thehollytree.in (the "Website"). We are committed to protecting your privacy and handling your personal information securely in accordance with the Information Technology Act, 2000, and applicable rules.
1. Information We Collect
When you visit or purchase from our website, we collect information necessary to process your transactions and improve your experience:
Personal Information: Name, billing address, shipping address, email address, and phone number.
Order Details: Products purchased, date of purchase, and transaction history.
Technical Data: IP address, browser type, device information, and browsing patterns collected via cookies and tracking technologies.
2. How We Use Your Information
We use your data to:
Process and fulfill your orders, including coordinating shipments and managing payments.
Communicate with you regarding order updates, customer service requests, and promotional offers.
Analyze website traffic and user behavior to optimize our store layout and product offerings.
Detect, prevent, and mitigate fraudulent or illegal activities.
3. Data Sharing and Third-Party Services
We do not sell your personal data. We share your information only with trusted third parties essential for our business operations:
Platform Provider: Our store is hosted on Shopify, which provides the e-commerce platform allowing us to sell our products to you.
Payment Processing: We use Razorpay to process payments safely. We do not store your credit card, debit card, or banking details on our servers.
Analytics and Marketing: We use Google Analytics and Facebook Pixel to understand user behavior and run relevant marketing campaigns.
Legal Compliance: We may disclose your information if required by law, regulatory authorities, or to protect our legal rights.
4. Security
We implement standard security measures, including SSL encryption, to safeguard your data during transmission. While we take commercially acceptable means to protect your personal information, no method of transmission over the internet is completely secure.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal data stored with us. To exercise these rights, please contact our customer support team.
6. Grievance Officer
In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:
Name: Yug Patel
Email: care@thehollytree.in
Address: Survey No.129/1, Karan Village Siddhpur – Patan Road - 384151, Gujarat, India.